Timeline of the Acumen Payroll Dispute
This timeline presents a factual, date-specific summary of events based on available records and communications. It is intended for informational purposes only.
2017 – November 2024
Caregiving relationship and regular payment history
- A caregiver served continuously as a live-in provider for a program participant.
- Payment was made regularly through Acumen Fiscal Agent.
- No prior payment disputes were reported.
November 2024
System access and timekeeping issues begin
- Persistent access failures occurred with the timekeeping/login system.
- Issues were reported and assistance was requested.
December 2024
First unpaid service period
- Authorized caregiver services continued to be performed.
- No wages were paid from this point forward.
December 2024 – October 2025
Ongoing services without payment
- Authorized care continued throughout this period.
- Multiple contacts were made regarding login and time-entry issues.
- No payment was issued during this period.
October 2025
Representation regarding future payment
- An Acumen representative indicated that payment would be made.
January 12, 2026
Formal demand issued
- A formal demand for payment was issued.
- A seven (7) business-day response deadline was stated.
February 2026
BBB escalation
- A Better Business Bureau complaint was acknowledged.
- No payment was issued.
Note: For detailed correspondence and supporting records,
refer to the Documents section.