Issue Clarification
This page is intended to clarify, in plain language, what is and is not in dispute regarding the consumer payroll matter summarized on this site.
It is provided for informational purposes only and avoids conclusions, characterizations, or assumptions beyond what the available records support.
What this matter concerns
- Authorized caregiver services were performed over an extended period.
- Payment for those services was not issued for a defined timeframe.
- Access and time-entry issues were reported and referenced in communications.
- Multiple attempts were made to resolve the payment issue through normal channels.
- A formal demand and a BBB complaint were later submitted after those efforts.
What this matter does not concern
- It does not concern the quality or appropriateness of care provided.
- It does not concern whether services were authorized.
- It does not concern personal disputes unrelated to payroll processing.
- It does not assert wrongdoing, intent, or motive.
How system access issues relate to the dispute
A central point referenced in communications involves difficulties accessing or using Acumen’s timekeeping system. These issues are relevant only insofar as they relate to the ability to submit time and receive payment.
This site does not attempt to determine responsibility for those issues. It documents that such issues were reported and referenced during the period in which payment was not issued.
What resolution would mean in this context
- Clarification of records for the unpaid service period.
- Reconciliation of authorized services with payroll processing.
- Payment or other documented resolution addressing the unpaid wages.
Why this site exists
This site exists to preserve an accurate, document-based public record after private resolution efforts did not result in a documented outcome.
If additional information or corrections are provided with supporting documentation, the content may be updated accordingly.